Shipping Policy

Shipping + Order Info

Processing Times

In stock orders:
Please allow 3–7 business days for your order to be processed and shipped.

Custom orders:
Please allow approximately 10–15 business days for custom orders to be completed and shipped.

MMCowgirlCo is a small business run by a full-time college student, so processing times may vary slightly during busy seasons, holidays, or large product drops.

Once your order ships, you’ll receive tracking information by email.

Free Shipping

Free standard shipping is available on U.S. orders of $60 or more.

Free shipping will automatically apply at checkout when your order qualifies.

Shipping Rates

Shipping rates for orders under $60 are calculated at checkout based on the package size, weight, and destination.

Tracking Your Order

Once your package has been shipped, you will receive an email with your tracking number.

Please allow some time for tracking information to update after your shipping label is created.

If your tracking says your package has been delivered but you cannot locate it, please check:

  • Around your porch, mailbox, or delivery area

  • With family members or roommates

  • With neighbors

  • With your local post office or mail carrier

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

MMCowgirlCo is not responsible for orders shipped to an incorrect address provided at checkout.

If your package is returned because of an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the package.

If you notice an address mistake shortly after placing your order, email us as soon as possible. We will do our best to update it before the order ships, but changes cannot be guaranteed.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is outside of MMCowgirlCo’s direct control.

If your package appears lost or significantly delayed, please contact us and we can help determine the next steps, including filing a claim when applicable.

Carrier delays may occur because of weather, holidays, or other circumstances outside of our control.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include:

  • Your order number

  • Photos of the packaging

  • Photos of the damaged item

This helps us determine the best way to resolve the issue.

Returned Packages

If a package is returned to MMCowgirlCo because of an incorrect address, failed delivery attempt, or other delivery issue, we will contact you.

The customer may be responsible for the cost of reshipping the package.

Order Changes + Cancellations

If you need to make a change to your order, please email us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Combining Orders

If you place multiple orders close together, you may contact us to ask whether they can be combined.

We cannot guarantee that separate orders can be combined once processing has begun, but I will try my best.

Local Pickup

Local pickup may be available on select orders. 

Use code "PICKUP" at checkout for "Free Shipping". 

If you use code "PICKUP" for a package that needs to be shipped, I will cancle the order and you will not be eligible to place another order.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

International Shipping

At this time, MMCowgirlCo ships within the United States only.

Questions About Your Order?

Email is the best way to reach us regarding an order.

Email: [your current customer service email]

Please include your order number in your message so we can help you as quickly as possible.

Thank you for supporting MMCowgirlCo and my small business. Every order truly means so much. ♡